Privacy Policy

Information Collected:
To fulfill your order, you must provide certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide additional personal information (for a custom order of house sign with family names on), if you contact us directly or leave notes on the order.

Why this information is Information and how is it used:
I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide services, such as when we use your information to design and fulfill your order or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. We use your information to provide the services you requested and in my legitimate interest to improve services

Information Sharing and Disclosure:
Information about customers is important to our business. Personal information is only shared for very limited reasons and in limited circumstances, as follows:

Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge the business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of customers, or others.

Data Retention:
Personal information in only retained for as long as necessary to provide you with services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce agreements. Data is kept for the following time period: 4 years.

Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Described below are these rights:

Access. You may have the right to access and receive a copy of the personal information held about you by making contact using the contact form or the information below.
Change, restrict, delete. You may also have rights to change, restrict the use of, or delete your personal information. Absent exceptional circumstances (where we am required to store data for legal reasons) We will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complaints. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:
For purposes of EU data protection law, I, Katie Stockton of Kreativ - Design, am the data controller of your personal information. If you have any questions or concerns, you may contact katie@kreativ-design.co.uk Alternately, you may write to us at:
K Stockton, Kreativ-Design Co, 22 School Close, Burbage, Leicestershire LE10 2FE.